From the CartClick team
Behind-the-scenes stories, shipping how-tos, quality standards, and everything we want our customers to know.
You ordered something. Now what? The moment between clicking "buy" and hearing the doorbell is always a little nerve-wracking when you're shopping online. Especially if it's your first order from a store. We get that.…
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The full journey, step by step We get a lot of first-time customers who want to know what the experience is actually like before committing. Fair enough. When you're buying from a store for the first time, it helps to…
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The internet has a trust problem Let's be real for a second. There are a lot of terrible online stores out there. Ones that take your money and never ship. Ones that ship something completely different from what was…
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We keep it simple on purpose A lot of stores have "guarantees" buried in pages of fine print that basically say "we guarantee nothing unless you follow these 47 steps within this exact window while standing on one…
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The gadget market is better than ever Every year, the stuff you can buy online gets a little more interesting. Not just phones and laptops — we're talking about the smaller, cleverer products that solve specific…
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Most products don't make it This might seem like a strange thing for a store to say, but it's true. For every product you see on CartClick, there are dozens that got rejected. Our product team goes through a lot of…
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What actually happens after you order You click the button, the payment goes through, and then... what? If you've ever ordered from a smaller online store and spent the next week wondering if your money just disappeared…
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The short answer: email us If you need help with an order, have a question about a product, or just want to tell us something, email is the fastest way to reach us. We respond to every single message, and our support…
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We're smaller than you think When people picture an online store, they tend to imagine some massive warehouse operation with hundreds of employees and a guy in a corner office making decisions. That's not us. CartClick…
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Yeah, we know people Google this We're not offended. If we found an online store through an ad and didn't recognize the name, we'd Google it too. "Is [store name] legit" is probably one of the most common searches in…
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Returns shouldn't feel like a punishment We've all been there. You buy something online, it's not what you expected, and suddenly getting your money back feels like solving a Rubik's cube blindfolded. Some stores make…
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We let our customers do the talking There's only so much we can say about ourselves before it starts sounding like a sales pitch. So instead of telling you how great we are (awkward), we figured we'd share what actual…
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It started with a bad impulse buy A few years back, one of our team members ordered a phone accessory from some random online store. It showed up six weeks late, looked nothing like the listing, and the "customer…
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